RON NERO Say hello

Status: open to senior TPM roles — remote (US) / hybrid ATL

The calm voice in the room when the cloud is on fire.*

I'm Ron Nero. For 12+ years I've taken complex, multi-team cloud programs at Pegasystems, SAP, and Cerner and made them deliver — on time, on outcome, and on confidence.

Ron Nero
fig. 00 — the author

* Self-assessed, admittedly. But the MTTR numbers below agree with me.

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№ 01Proof, before adjectives
Mean time to restore 6h → 2.5h

Incident command for Fortune 500 clients; the reliability practice rebuilt from the ground up. This is the number a VP feels.

Active engagements $40M+

Fortune 500 cloud programs led at Pegasystems.

Fewer critical outages 45%

Proactive risk management plus AI-powered monitoring.

Faster program timelines 25–35%

Across 6+ Fortune 500 cloud upgrades.

Playbook adoption 50–70%

My delivery playbooks, across the global delivery org.

Mentees promoted 3 of 6

Engineers I've mentored, promoted during our work together.

└ the stat I'm proudest of
№ 02The operating system

Three platforms, three industries, one way of working.

Healthcare IT at Cerner. Enterprise cloud at SAP. Fortune 500 delivery at Pegasystems. The platforms changed; the principles never did.

  1. 01

    Own the program end-to-end.

    If it ships under my name, there is no "someone else's part." From kickoff to postmortem, the outcome is mine to defend.

  2. 02

    Anticipate the failure points.

    Every program fails the same three ways: unclear owners, silent risks, late escalation. I build the early-warning system before week one.

  3. 03

    Build the playbook.

    Heroics don't scale; playbooks do. Mine are used by 50–70% of a global delivery org, so the next team doesn't relearn the hard way.

№ 03The record

Twelve years of programs that shipped.

  1. Sep 2022 — PresentAtlanta, GA

    Pegasystems

    Senior Cloud Delivery Specialist

    • 11+ simultaneous enterprise programs delivering cloud reliability for Fortune 500 customers.
    • Escalations down 35% year-over-year; client satisfaction up 20% — early-warning reporting and proactive risk frameworks.
    • AI-powered monitoring introduced into client reliability programs: issue detection 30% faster.
    • Coached Lead Cloud Delivery Specialists and TAMs, lifting team delivery capacity 15%.
    Pega CloudAWSAzureGCP
  2. Oct 2021 — Aug 2022Atlanta, GA

    SAP

    Customer Engagement Executive

    • Owned the end-to-end success lifecycle for a $20M+ ARR portfolio across manufacturing, life sciences, and financial services.
    • Time-to-resolution down 30%, CSAT up 25% by closing gaps between product, engineering, and delivery.
    • C-level transformation roadmaps across SAP BTP, S/4HANA Cloud, and Analytics Cloud.
    SAP BTPS/4HANAAnalytics Cloud
  3. Apr 2017 — Oct 2021Atlanta, GA

    SAP

    Technical Support Engineer

    • Ranked top 5% in North America for resolution speed and client satisfaction.
    • Go-to escalation point for high-visibility clients — $5M+ in annual churn prevented.
    • Case resolution 25% faster, repeat escalations down 18%, after redesigning the workflows.
  4. Oct 2018 — Apr 2019Side quest

    Product School — Community Organizer, Atlanta

    • Organized monthly events for 1,000+ aspiring product and tech leaders across the U.S.
  5. Oct 2015 — Apr 2017Boulder, CO

    SAP

    Associate Technical Support Engineer

    • Fast-tracked to Technical Support Engineer in 18 months.
  6. Jan 2014 — Oct 2015Kansas City, MO

    Cerner

    Revenue Cycle Delivery Consultant · Charge Services System Analyst

    • 21 end-to-end implementations across multi-hospital networks.
    • Root-cause analyses that saved clients an average of $1.2M annually through automation.
    • Claim rejections down 22% after redesigning charge capture and billing workflows.
    Healthcare ITRevenue Cycle
Graduate

MBA, Data Analytics
LSU Shreveport · 2017–2020

Undergraduate

BS, Business Management
Huntingdon College · cum laude

Credential

Certified ScrumMaster
Scrum Alliance · since 2019

№ 04The war room

What a SEV-1 sounds like when it's handled.

A representative incident, compressed. Details changed; the tempo is real.

  1. T+00:00

    SEV-1 declared. Fortune 500 client. Revenue impact: live.

  2. T+00:05

    I'm on the bridge. First job: lower the temperature. Facts, owners, next checkpoint.

  3. T+00:45

    Root cause isolated across three teams that don't report to me. They don't have to. Alignment is the job.

  4. T+02:30

    Restored. Under the old playbook this took six hours. The postmortem becomes the prevention.

Anyone can run a program when it's green. You hire for what happens when it's red.

№ 05The changelog

I treat my skill set like software: never done, always shipping.

27 certifications and counting. The latest releases:

  1. v2025.12

    Oracle Cloud Infrastructure 2025 AI Foundations Associate Oracle

  2. v2025.06

    Google Prompting Essentials · Generative AI for Everyone · Microsoft 365 Copilot Google · DeepLearning.AI · Microsoft

  3. v2024.12

    Introduction to Large Language Models · Responsible AI in the GenAI Era Google Cloud · Fractal Analytics

  4. v2024.07

    Artificial Intelligence Fundamentals IBM

  5. v2023.04

    TEALS Volunteer Badge — taught high-school computer science Microsoft

  6. v2022.12

    Certified Senior System Architect Pegasystems

+21 earlier releases
  1. v2022.10

    Certified System Architect Pegasystems

  2. v2022.07

    Back-End Development · Version Control Coursera / Meta

  3. v2022.02

    SAP Extension Black Belt · Integration Black Belt L2 SAP

  4. v2021.05

    Azure Fundamentals Microsoft

  5. v2019.10

    Certified ScrumMaster Scrum Alliance

  6. v2019.08

    Cloud DevOps projects: CloudFormation HA apps, Jenkins CI/CD, K8s ML API Udacity Nanodegree

  7. v2017.01

    International Honors Certificate in Global Entrepreneurship UCLA

  8. v2014.08

    Continuous Process Improvement — Yellow Belt Cerner

// MBA in Data Analytics compiled 2017–2020, while shipping full-time at SAP.

№ 06Everything else

The work between the work.

The mentor ledger

People I've helped level up.

Six engineers mentored at Pega — three promoted during our time together. Trained SAP support engineers across Boulder and Vancouver on the human side of hard calls.

Judged CodeDay, where kids build games in 24 hours. Taught high-school computer science with Microsoft TEALS.

The community organizer

Rooms I've helped build.

Ran Product School Atlanta — monthly events for 1,000+ aspiring product leaders. National Black MBA Association member. AFROTECH regular.

Once ran a project photographing engineers — "Humanize the Support Experience" — because support tickets have people on both ends.

The builder

Things I've shipped for fun.

Hacktoberfest open-source contributor. AWS side projects: high-availability CloudFormation stacks, ECS microservices, Jenkins pipelines, a Kubernetes ML inference API.

Published SAP technical guides still floating around the wiki. More at github.com/ron-nero.

№ 07On the record

What colleagues say.

"Ron's humility allows him to establish bonds with people in his and other teams, building bridges to foster collaboration."

Denis Konovalov — Lead Escalation Engineer

"Constantly learning and working to improve… engaged in the bigger picture but not afraid to get down into the technical details."

Timothy T. Beasley — SAP Technical Manager
№ 08Talk

Let's talk.

If you're scaling cloud or data customer delivery and need someone who's done it inside three different enterprise platforms — I'd love to hear what you're building.